UK & NORTHERN IRELAND RETURNS

Not a perfect match? You have 14 days to return your order.

All International Returns Processed through the UK & Northern Ireland Returns Portal.

The product must be in the same condition in which you received it/them and with all its/their labels and tags on.

  • Original shipping charges are non-refundable
  • You are responsible for the charges of the return shipping that will be deducted from your return (£5.50)
  • We do not offer Self-Postage for UK & Northern Ireland customers.
  • Items marked Final Sale cannot be refunded.


CONTACT NUMBER:
+44 2080 630 207

INTERNATIONAL RETURNS

International returns are processed by: 

 

  • The product must be in the same condition in which you received it/them and with all its/their labels and tags on.
  • Original shipping charges are non-refundable
  • Note that duties and taxes on orders shipped outside the UK cannot be refunded.
  • Duties and taxes payable on the returned order will be deducted from the refund total.
  • Items marked Final Sale cannot be refunded.

 

Pre-paid Express Returns

Visit our international returns portal to initiate a return. A pre-paid returns label will be emailed to you. Please note, the returns label expires within 14 days of issue if unused. Once you receive your returns label, book a collection, or visit your nearest DHL drop off point to send your items back to us.

Pre-paid returns are subject to a return shipping fee which will be deducted from your refund. Please consult the international shipping & returns section above for information about country-specific returns fees.

 Self-postage Returns

 Visit our international returns portal to initiate a return. A returns slip will be emailed to you. Please include this slip in the return package. Send back the returned goods with the shipper of your choice. Please note that return shipping and any reverse duties are the responsibility of the customer when choosing this method. We recommend ensuring your package and contacting our Customer Service enquiry@jovonnalondon.com with the tracking number once shipped.

 All returns must be postmarked within 14 days of your delivery date. Once your return is received back at our warehouse and inspected, your refund will be issued. Please allow up to 7-10 business days for the refund to be processed back to your original form of payment.

RETURN ADDRESS:

Jovonna Return

18 Molasses Row

London SW11 3UX

CONTACT NUMBER:

+44 2079 355 275

THE SHIPPING COST IS NON-REFUNDABLE 

FINAL SALE ITEMS

 
FINAL SALE ITEMS

When items are marked as Final sale items at the description, They are non refundable, and We only accept return in exchange of store credit notes which can be used within 60 days on our website.
 
FAULTY OR ITEM SENT IN ERRORS

We want to offer you the most Immaculate items, but if despite all of our quality assurance checks, there is still a slight defect with your item, please contact our Customer Service team at enquiry@jovonnalondon.com with a photo of the defect as well as your personal and order details.


UNCOLLECTED ITEMS

If you do not pick up your goods, we will charge you for delivery.

Ordering With Jovonna London

UK & Northern Ireland

For orders from the UK & Northern Ireland, we offer the choice of shipping:

*Please be aware that orders are processed until 1:00 pm BST on the same day, except for weekends and bank holidays.

DHL Next Day Delivery: 4.50 GBP

Free Shipping for orders over 100.00 GBP

Shipment Tracking

You can track your order with the tracking information provided in your shipment notification e-mail.

Ordering

Orders are processed pending item availability and payment approval. During high volume periods, product availability may be subject to change while your order is being processed.

 

Most orders placed Monday through Friday will be processed and shipped within 1-2 business days.

 

Orders placed on Friday or over the weekend will start processing on Monday and ship within 2-4 business days.

Pre-Orders

Items available for pre-order will be indicated on the product page with the anticipated ship date. Please note, once your order is placed, the full payment will be captured up front. If you wish to cancel your order before the ship date, you may do so by contacting Customer Service at enquiry@jovonnalondon.com

 

If your order contains pre-order items and available items, please note that your order will be shipped once the pre-order item(s) are received.

 

We are not able to split orders and ship available items first. If you wish to purchase pre-order items and available items together, we recommend placing a separate order for each.

Order Cancellation

We are unable to change or cancel an order after you've placed it.

 

It is possible that your order may be cancelled during high volume periods due to inventory selling out. If your order is cancelled, all charges will be automatically refunded. We recommend trying to place your order again or signing up for notification when available for the sold-out item.

 

To ensure your security, we take additional steps in verifying the details on your order. If you receive a cancellation notification, please contact Customer Service for more information.

Changing Shipping Address

Shipping addresses cannot be changed. We will only ship to the shipping address entered when the order was originally placed.

UK & Northern Ireland Returns

RETURNS

All UK & Northern Ireland Returns Processed through our DHL portal.

Not a perfect match? You have 14 days to return your order.

  • The product must be in the same condition in which you received it/them and with all its/their labels and tags on.
  • Original shipping charges are non-refundable
  • You are responsible for the charges of the return shipping that will be deducted from your return (£5.50)
  • Items marked Final Sale cannot be refunded.

 

CONTACT NUMBER:

+44 2079 355 275