Holiday Season Shipping Dates

For orders from the UK & Northern Ireland, we offer the choice of shipping:

*Please be aware that orders are processed until 1:00 pm BST on the same day, except for weekends and bank holidays.

DPD Two-Day Delivery (delivery within 2-3 working days): 4.50 GBP

Free Shipping for orders over 100.00 GBP

You can track your order with the tracking information provided in your shipment notification e-mail.

Orders are processed pending item availability and payment approval. During high volume periods, product availability may be subject to change while your order is being processed.

Most orders placed Monday through Friday will be processed and shipped within 1-2 business days.

Orders placed on Friday or over the weekend will start processing on Monday and ship within 2-4 business days.

Items available for pre-order will be indicated on the product page with the anticipated ship date. Please note, once your order is placed, the full payment will be captured up front. If you wish to cancel your order before the ship date, you may do so by contacting Customer Service at enquiry@jovonnalondon.com

If your order contains pre-order items and available items, please note that your order will be shipped once the pre-order item(s) are received.

We are not able to split orders and ship available items first. If you wish to purchase pre-order items and available items together, we recommend placing a separate order for each.

We are unable to change or cancel an order after you've placed it.

It is possible that your order may be cancelled during high volume periods due to inventory selling out. If your order is cancelled, all charges will be automatically refunded. We recommend trying to place your order again or signing up for notification when available for the sold-out item.

To ensure your security, we take additional steps in verifying the details on your order. If you receive a cancellation notification, please contact Customer Service for more information.

Shipping addresses cannot be changed. We will only ship to the shipping address entered when the order was originally placed.

RETURNS

All UK & Northern Ireland Returns Processed through the UK & Northern Ireland Returns Portal.

Not a perfect match? You have 14 days to return your order.

• The product must be in the same condition in which you received it/them and with all its/their labels and tags on.
• Original shipping charges are non-refundable
• You are responsible for the charges of the return shipping that will be deducted from your return (£5.50)
• Items marked Final Sale cannot be refunded.

CONTACT NUMBER:

+44 2079 355 275

International customers can browse and shop our website in their local currency by selecting their country from the dropdown menu in the main navigation. We offer Standard and Express (via DHL) shipping options depending on the destination country.

For orders going to the United States, European Union, Australia and New Zealand, all prices shown are inclusive of import duties and taxes.

For all other countries, duties & taxes will be automatically calculated and displayed during checkout. Depending on the country, you will have the option to choose DDP (Delivery Duty Paid) or DDU (Delivery Duty Unpaid).

Please note that if DDU is selected, you will be responsible for paying the required duties & taxes upon delivery and the shipping carrier may not release the package without payment for duties & taxes.

Duties & Taxes are non-refundable.

All International Returns Processed throught the Jovonna London Returns Portal.

Returns only accepted withing 14 days, from the day of delivery to the day return was dispatched on shipping label

We accept international returns. Items must be unworn, unwashed, in their original condition and with all tags attached.

• Items marked Final Sale cannot be refunded.

Pre-paid Express Returns

Visit our international returns portal to initiate a return. A pre-paid returns label will be emailed to you. Please note, the returns label expires within 14 days of issue if unused. Once you receive your returns label, book a collection, or visit your nearest DHL drop off point to send your items back to us.

Pre-paid returns are subject to a return shipping fee which will be deducted from your refund. Please consult the international shipping & returns section above for information about country-specific returns fees.

Self-postage Returns

Visit our international returns portal to initiate a return. A returns slip will be emailed to you. Please include this slip in the return package. Send back the returned goods with the shipper of your choice. Please note that return shipping and any reverse duties are the responsibility of the customer when choosing this method. We recommend ensuring your package and contacting our Customer Service enquiry@jovonnalondon.com with the tracking number once shipped.

All returns must be postmarked within 14 days of your delivery

date. Once your return is received back at our warehouse and inspected, your refund will be issued. Please allow up to 7-10 business days for the refund to be processed back to your original form of payment.

We will charge you for delivery if you do not pick up your goods.

For non-UK customers who refuse delivery of parcels, shipping any TAX/Import duties shall be deducted from your refund. Please note that these fees are out of our control. If you have any concerns, please get in touch with us directly.