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Ordering With Jovonna London

UK & Northern Ireland

For orders from the UK & Northern Ireland, we offer the choice of shipping:

*Please be aware that orders are processed until 1:00 pm BST on the same day, except for weekends and bank holidays.

DHL Next Day Delivery: 4.50 GBP

Free Shipping for orders over 100.00 GBP

Shipment Tracking

You can track your order with the tracking information provided in your shipment notification e-mail.

Ordering

Orders are processed pending item availability and payment approval. During high volume periods, product availability may be subject to change while your order is being processed.

 

Most orders placed Monday through Friday will be processed and shipped within 1-2 business days.

 

Orders placed on Friday or over the weekend will start processing on Monday and ship within 2-4 business days.

Pre-Orders

Items available for pre-order will be indicated on the product page with the anticipated ship date. Please note, once your order is placed, the full payment will be captured up front. If you wish to cancel your order before the ship date, you may do so by contacting Customer Service at enquiry@jovonnalondon.com

 

If your order contains pre-order items and available items, please note that your order will be shipped once the pre-order item(s) are received.

 

We are not able to split orders and ship available items first. If you wish to purchase pre-order items and available items together, we recommend placing a separate order for each.

Order Cancellation

We are unable to change or cancel an order after you've placed it.

 

It is possible that your order may be cancelled during high volume periods due to inventory selling out. If your order is cancelled, all charges will be automatically refunded. We recommend trying to place your order again or signing up for notification when available for the sold-out item.

 

To ensure your security, we take additional steps in verifying the details on your order. If you receive a cancellation notification, please contact Customer Service for more information.

Changing Shipping Address

Shipping addresses cannot be changed. We will only ship to the shipping address entered when the order was originally placed.

UK & Northern Ireland Returns

RETURNS

All UK & Northern Ireland Returns Processed through the

For orders prior to May 1st 2024:

DPD Returns Portal

For orders after the 1st of May 2024 (inclusive):

DHL Returns Portal

Not a perfect match? You have 14 days to return your order.

  • The product must be in the same condition in which you received it/them and with all its/their labels and tags on.
  • Original shipping charges are non-refundable
  • You are responsible for the charges of the return shipping that will be deducted from your return (£5.50)
  • Items marked Final Sale cannot be refunded.

 

CONTACT NUMBER:

+44 2079 355 275