TERMS AND CONDITIONS /  DELIVERY / RETURN OR EXCHANGE

GENERAL

We endeavour to ship orders on a 'same day' basis if orders are received by 3pm on week days (as long as the items are in stock). However Generally orders are shipped within 1-2 days from our UK warehouse.

UK orders over £60 are shipped free of charge.

UK (INCLUDING NORTHERN IRELAND) AND THE CHANNEL ISLANDS

For orders from the UK (including Northern Ireland) and the Channel Islands, we offer the choice of shipping:

Royal Mail Recorded Signed for (delivery within 1-2 working days) Cost £4.00

Royal Mail Special Delivery (guaranteed next day delivery after order has shipped) Cost £8.00

You can select which shipping method you wish to use on the Delivery Information screen.

EUROPE

We currently ship to all European countries via either Royal Mail, DHL or UPS. 

 

Shipping cost £13.50

Orders should be delivered within ten working days of the date the order is received (normally your order is received within three to seven working days).

You are eligible to pay for the duties, import tax occurred at the destination countries. 

 

REST OF WORLD

We currently ship all countries via either Royal Mail, DHL or UPS.

 

Shipping Cost: £18.00

 

Orders should be delivered within fourteen working days of the date the order is received (normally your order is received within seven to ten working days).

 

You are eligible to pay for the duties, import tax occurred at the destination countries. 

If the item you received is faulty, please contact at jojojovonna@gmail.com quoting your order number and the reason for return, and whether you require a refund or a replacement within 7 working days.

We promise to refund any unworn, unused item you are not completely happy with when you return it to us in saleable condition by traceable post within 14 days of receipt. 

 

Please contact jojojovonna@gmail.com if you need to exchange an item within 7 working days.

We promise to refund any unworn, unused item you are not completely happy with when you return it to us in saleable condition by traceable post within 14 days of receipt. 

We do not store credit card details nor do we share financial details with any 3rd parties.

RETURN ADDRESS:

Jovonna Marylebone 

19 George Street 

W1U 3QN  

CONTACT NUMBER:

+44 207 935 5275

ABOUT

FOLLOW US

CARE

BY CLICKING THE BUTTON ABOVE, YOU ARE HAPPY SUBSCRIBE TO OUR MAILING LIST. FOR MORE INFORMATION, PLEASE VISIST OUR PRIVACY POLICY PAGE

© JOVONNA LONDON – ALL RIGHT RESERVED

WEB DESIGN BY SM-CREATIVE.COM